We're only stoked if you're stoked.
Bag Care
To spruce up your bags after a round of loamy fun:​
​
-
Don't put your bags in the washing machine or dryer!
-
Do wipe away dirt and debris with a damp, non-abrasive cloth. Air dry completely.
-
Do treat your zippers with a lubricant. We recommend Gear Aid zipper cleaner and lubricant.
-
Do make sure all food is out of your bag and keep it away from rodents.
Warranty
We do our best to make exactly what you want. In general custom bags are not refundable, but if anything isn't right, please contact us so we can help to make it right for you. Any wear or damage caused by our sewing or faulty materials will be repaired or replaced no charge.
Repairs
While we cannot be responsible for everything that happens, we want you to be out adventuring with your LOAM gear for years to come. We will make repairs to our own products whenever possible. Reach out to us to discuss options or get a quote for repairs.